- Clive Harfield
- and Karen Harfield
This chapter highlights the key to successful covert investigation management, which is to think like managers, not investigation practitioners. It examines the quality and accuracy of authorization application, which involves skilled investigation management together with complex resource management in an environment in which there are frequently many competing priorities for scarce skills and capacity. It also describes professional management as the first layer of covert investigation governance and accountability. The chapter examines the opportunity of empowered organizations to demonstrate that covert investigation has been used only when it is lawful, compliant, and appropriate. It covers the responsibility of ensuring the proper application for and granting of covert investigation authorities and implementing the whole process of covert investigation management within an organization.