FAQs

If you cannot find the answer to your question, please Contact Us.

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Looking for Institutional Access?

If you are a police force or university interested in setting up an institutional licence for your students, please contact our Sales Manager to explore the options. 

Hints and Tips

Users of Blackstone's Police Manuals and Blackstone’s Police Investigators' Manual and Workbook

• Remember that our online site has many ways to search for specific material, from the Search box to interactive tables of legislation, allowing you to find all the references to a certain Act or section in just one click
• Cross references within the Police Manuals and the Investigators’ Manual and Workbook text take you straight to the relevant section, even between books

Users of Blackstone's Police Q&A and Blackstones Investigators’ Q&A

• Use the Q&As to highlight areas of weakness in your knowledge — target your revision
• Don't use the Q&As to revise — study a section of the Manual and then do a test
• Use the tests to consolidate all your hard work — study a section, do 4 or 5 Q&As, then go back to the Manual to look over any errors
• Don't use the Mock Exam to test yourself — do a maximum of 5 Mock Exams
• Remember to read the lead-in question carefully — don't answer the question you think you've been asked

Users with Combined Subscriptions (Police Manuals/Investigator’s Manual and Workbook, and the Q&A)

• If you have a combined subscription, use the Manual reference links in the Q&As to go straight to the text for further clarification
• But don't be tempted to cheat! You'll only see the Manual references once you've completed your test or Mock Exam...
 

The Blackstone's Products

What are the Blackstone's Police Manuals?

The Manuals are the only official reference texts for the NPPF Step 2 Legal Examination (formerly OSPRE® Part 1) for promotion to sergeant or inspector. For a full description, please visit our product information pages.

What is the Blackstone's Police Q&A?

This is a new, online multiple-choice questions database for NPPF Step 2 Legal Examination candidates, containing only ‘Type A’ Q&As (the only type you will see in your exam). Users can choose as many subject areas as they would like to answer questions on, or choose to sit a mock exam (either a quarter, half, or full exam), and detailed feedback on performance will be given. All answers to the Q&A are explained and there are cross-references to the Police Manuals so you can easily go back and revise the relevant subject area.

What are the Blackstone's Police Investigators’ Manual and Workbook?

The Manual and Workbook are the only official reference texts for the National Investigators’ Examination (NIE) for the police service. For a full description, please visit our product information pages.

What is the Blackstone's Police Investigators’ Q&A?
This is a new, online multiple-choice questions database for NIE candidates, containing only Type A Q&As (the only type you will see in your exam). Users can choose as many subject areas as they would like to answer questions on, or choose to sit a mock exam (either a quarter, half, or full exam), and detailed feedback on performance will be given. All answers to the Q&A are explained and there are cross-references to the Manual so you can easily go back and revise the relevant subject area.

How can I view the Police Manuals and the Investigators’ Manual and Workbook online?
In order to view the Police Manuals or the Investigators’ Manual and Workbook online, you will have to subscribe. Please see our subscription section for details on the best package for your exam period.

How often are the Police Manuals and the Investigators’ Manual and Workbook updated on the online service?

For NPPF Step 2 Legal Examination candidates, the online service (both the online text of the Police Manuals and the online Q&A database) is updated each year after the last exam of the previous syllabus (mid-October, after the Inspectors’ exam in early October). The print editions of the Police Manuals and the Q&As publish in August each year.

For NIE candidates, the materials as updated as per the print volumes:  on an annual basis (November each year). As the Manual and Workbook must follow the NIE syllabus, we are unable to provide a more frequent updating service.

Can I try the online Police Manuals and the Investigators’ Manual and Workbook before I buy?

We are unable at present to provide trial subscriptions. Police Forces and Librarians can apply for free trial access for their exam candidates by contacting the Sales Manager.

Who do I contact if I have any queries?

Please visit the Contact Us page.

What does it mean when there is a vertical grey line next to the text?

The PACE Codes of Practice are now incorporated within chapters in the main body of the Blackstone's Police Manuals and Blackstone’s Investigators’ Manual. A solid grey line down the left side of the page is used to denote that the text is an extract of the PACE Code itself (i.e. the actual wording of the legislation) and does not form part of the general commentary of the chapter.

The PACE Codes of Practice form an important part of the NPPF Step 2 Legal Examination syllabus and the NIE syllabus, and are examinable for all candidates.

PLEASE NOTE: There is no 'blacklined' content within the Investigators’ Manual, as seen in the Blackstone's Police Manuals for candidates studying towards Sergeant or Inspector level.  

Q&As

How many questions are there for each topic?

The number of questions for each topic varies greatly, as some areas, such as Burglary or PACE Code C, lend themselves to greater numbers of questions than, say, Blackmail or Kidnap. The number of questions will also fluctuate throughout the year as new and updated questions are added.

When was the last update to the site?

For NPPF Step 2 Legal Examination candidates, the Q&A site is updated to the new syllabus at the end of the last exam each year (generally mid-October, after the last exam (Inspectors’) in early October. The site is also updated with new questions throughout the year, with about 30 questions added per month.

For NIE candidates, the Q&A site is updated to the new syllabus at the end of the last exam each year (for 2016, this is on 30th November 2016; for 2017, this is on 29th November 2017). The site is also updated with new questions throughout the year, with about 30 questions added per month.

Subscriptions

How do I subscribe?

You can find out how to subscribe here.

Which online subscription is the best for me?

For NPPF Step 2 Legal Examination candidates, the online service updates for new syllabus in October each year, once the final exam of the previous syllabus is complete. We strongly recommend waiting until the new syllabus is available before purchasing your subscription. Those wishing to purchase a subscription early will be automatically upgraded to the new syllabus on its release in mid-October, but access to the new syllabus will not be available before then.

For NIE candidates, as there is a short period when two NIE syllabuses are available, we strongly recommend candidates who wish to subscribe to the online Manual and Workbook or Q&A purchase a subscription with the year of their exam in it. For example, if you are taking an exam in 2017, then you should purchase a subscription with 2017 in the title.

National Investigators’ Examination (NIE) Candidates

What happens after the last 2016 NIE exam?

The final 2016 exam is on 29th November 2016. After this date, the 2016 Manual and Workbook will no longer be available and the Q&A will update to the 2017 syllabus. All subscribers will automatically be upgraded to the new edition if their subscription period runs past the date of the final exam of the current edition. This is the same for both Manual and Workbook subscribers and those using the Q&A.

I have a 2016 subscription but there is still time left after the final exam. What happens to my subscription?

All subscribers will automatically be upgraded to the new edition if their subscription period runs past the date of the final exam of the current edition.The final 2016 exam is on 29th November 2016. This is the same for both Manual and Workbook subscribers and those using the Q&A.

I am taking an exam in 2017. When can I purchase a subscription?

The new syllabus for 2017 exams will be published on 3rd November 2016. If you wish to purchase a subscription to the Manual and Workbook, you can do so from this date. The online Q&A will remain on the 2016 syllabus until after the final 2016 exam (on 29th November), but will update for 2017 questions from 30th November. For this reason, Q&A and Combined (Manual, Workbook, and Q&A) subscribers are strongly advised to wait until 30th November to purchase their subscriptions.

If I subscribe now will I get immediate access to my online subscription?

Yes, you will be issued with a username and password which entitles you to access the products you've subscribed to today.

My force / institution has purchased a site licence. How do I access the Manual and Workbook / Q&A service?
Click here to go directly into the online product. If you have any problems accessing this, please call your administrator. You need to be using a computer on one of the force's / institution's networks.

What happens when my subscription comes to an end?

You will be notified when your subscription is due for renewal. At that time you will be asked if you wish to renew your subscription and will be given details of how to resubscribe.

What should I do if my contact details change?

If your contact details change, please Contact Us.

Exams and syllabus

Where do I go for information about the exams and the syllabus?

General information about the exams and a copy of the syllabus can be found on the Course Information page. All exam-specific queries should be referred to the College of Policing direct.

How do the Blackstone’s Police Manuals relate to the syllabus?

The NPPF Step 2 Legal examination contains questions based solely on the material within the Blackstone’s Police Manuals.

Any feedback regarding content or editorial matters in this Manual can be emailed to onlinecustomerservices@oup.com.

How does the
Blackstone’s Police Investigators’ Manual relate to the syllabus?

The National Investigators’ Examination (NIE) contains questions based solely on the material within Parts One to Four of the Blackstone’s Police Investigators’ Manual. Part Five contains material for Immigration Enforcement Investigators and National Crime Agency (NCA) Investigators, whilst Part Six is for National Crime Agency (NCA) Investigators only. Please see below for further information on the different candidate groups.

Any feedback regarding content or editorial matters in this Manual can be emailed to onlinecustomerservices@oup.com.

What if I am a Police Investigators Candidate?

All police candidates taking the NIE exam are required to study the material contained in Parts One, Two, Three, and Four of the Manual only. This includes all the PACE and Disclosure Codes of Practice extracts contained in Part One—see further information on grey lined material below.

Police NIE examinations taking place will be based solely on the material contained in Parts One to Four.

What if I am a National Crime Agency (NCA) Investigators Candidate?

All NCA candidates taking the NIE are required to study the material contained in Parts One, Two, Three, and Four of the Manual. NCA candidates taking the NCA Specific Powers Examination are required to study the material contained within Parts Five and Six. These Parts cover immigration, customs and cross-border offences.

What if I am an Immigration Enforcement (IE) Investigators Candidate?

All IE candidates taking the Immigration Enforcement Investigators’ Examination are required to study the selected paragraphs contained in Parts One, Two and Five of the Manual as laid out in the Immigration Enforcement Investigators’ Examination Rules and Syllabus.

General

Access

Where do I go to log in?

Log in here

I have forgotten my username and password. What should I do?

If you have forgotten your username and password, please use our automated reminder system here.

I am being denied access to the Blackstone's Police Investigators’ Manual and Workbook and/or Q&A Online.

Are you a subscriber?

Make sure that you are a subscriber. The Investigators’ Online Service is a subscription only service and therefore is only available to subscribers. Find out more on our How to Subscribe page.

Are your username and password correct?

If you receive an error message stating a mismatch between your username and password, you may have entered the wrong details. Please try again or contact us for help or to request that a password reminder be sent to you.

Are you receiving the message 'You have a concurrent user licence and the maximum number of concurrent user sessions has been reached. Please contact us to increase your concurrency limit.'?

This message can appear if you have not successfully logged out of your subscription before attempting to access the site again. This would often be the case if you close your browser rather than first clicking on 'Logout' (found at the top right of the screen). Waiting around 20 minutes should ensure your previous session times out and you should then be able to log in again successfully. It is recommended that you always log out of sessions to ensure your access is not restricted.

Is your account on hold?

Occasionally an account is put on hold if we have not received your subscription payment, or if your subscription has expired. In both of these cases we would usually have been in touch with you about this. Do contact us for more information about this.

Error: Cookies must be enabled in your browser.

Cookies are required by subscribers who have concurrent user licences of Blackstone's Police Investigators’ Online in order to control concurrency-based access to the service. If you see the following error message when you try to log in to the site, then you need to enable cookies and try again:

Error

Cookies must be enabled in your browser. Please enable them then return to the homepage and log in again.

To configure your browser to accept cookies:

  • In Internet Explorer: Go to Tools > Internet Options > Advanced, and ensure that your security is set to "Medium".
  • In Mozilla Firefox: Go to Menu > Options >Privacy tab, and choose "Firefox will: Use custom settings for history." Check mark "Accept cookies from sites" to enable Cookies, and uncheck it to disable them.
  • In Google Chrome: Go to Menu > Settings > show Advanced Settings > "Privacy" section, click the Content settings button > "Cookies" section, choose your preferred setting.

This problem may also occur if you are behind a firewall, in which case you should contact your technical department or Internet Service Provider.

 

Functionality/contents problems

There is wrong information in the Manual or the Q&A. Who should I tell?

Please contact us. We will confirm and rectify the error as soon as possible. Where possible, please supply a screenshot so that we can locate it easily on our system.

One of the cross-reference links in the text doesn't work. Who should I tell?

If a cross-reference link in an entry isn't working, please contact us. We cannot correct faulty cross-reference links immediately but we will correct it as soon as possible.


Searching

What does the search function provide?

You can carry out basic search by using the search box provided in the upper right-hand corner of the website. For advanced search, please go to the Advanced Search section: you can narrow your search by full text and headings, specifying whether you are interested to see any or all words or phrases containing required terms.

Search results are displayed in groups of 10 per page by default. However, you can change this to 20, 50, or 100 results per page. When you want to access a specific search result listed on a page, please click on [Full Text] link to see the chapter or topic.

If you have any problems with search results you receive, please check the following:

  • Truncate words using the asterisk (*) to find word variations: crim* retrieves crime, crimes, criminal.
  • Pay particular attention to terms containing hyphens, periods, or other punctuation.Punctuation is ignored and letters or numbers separated by punctuation are treated as separate words: Search IL-4 with il-4 or il 4 (with a space), but not with il4 (without a space). Search mRNA with mrna, not with m-rna or m rna.
  • Avoid Greek letters, superscripts, subscripts, and other special characters.
  • If you used parentheses, make sure that they are matched.

What is your policy on third party data mining?

Oxford University Press recognizes the research benefit of Text and Data Mining (TDM) across a variety of research fields. As such, we are happy to accommodate TDM for non-commercial use. Although researchers are not required to request permission for non-commercial text-mining, OUP is happy to offer consultation with a technical project manager to assist in planning your project, including avoidance of any technical safeguards triggers OUP has in place to protect the stability and security of our websites. To request a consultant for your TDM project, please e-mail Data.Mining@oup.com


OUP is also happy to consider any Commercial TDM requests. To request approval for TDM for commercial use, please email Data.Mining@oup.com

 

Printing

Can I print text from the Blackstone's Police Investigators’ Manual and Workbook Online?

Yes you may print out material from the online Manual and Workbook. However it is very important that you read the Legal Notice, which includes information on printing, before you print anything from our online services.

How much material can I legally print out from Blackstone's Police Investigators’ Manual and Workbook?

It is very important that you read the Legal Notice, which includes information on printing, before you print anything from our online services.

 

Technical questions

What are the technical requirements for using this website?

In order to access the website, you need a standard web browser such as: Internet Explorer 8 or 9; Mozilla Firefox 8 or 9; Safari 5; Google Chrome 17 or 18.

You will also need an internet connection, HTML, and JavaScript support. Your operating system should be one of the following: Windows XP; Windows Vista; Windows 7; MAC OSX+.
 
You will also need MS Office installed on your computer to be able to open images in PowerPoint files.
 
The Blackstone’s Police products are best viewed with a screen resolution of 1024x768, although they will also work at higher and lower resolutions. Please note that some tables are wide and so require 1024x768 screen resolution.

What if I have problems accessing the website?

Please do the following:

• Check that you are connected to the internet when you try to use the site.
Try going to another website. If you can't, your internet service may be experiencing problems.
• Check that you are typing your email and password correctly
• Check that you are using a recommended browser: Internet Explorer 7.0 or later, or Firefox 3. If not, try going to the website using one of the recommended browsers.
• Check whether you are using a firewall.
If you do use a firewall, add http://www.blackstonespoliceservice.com to your trusted sites, also known as your whitelist. If that does not work, deactivate the firewall and then try accessing the site again. If deactivating the firewall does work, remember to activate it again when you have finished using the website.
• Check whether you are behind a proxy server.
If you are, it may be blocking your access to http://www.blackstonespoliceservice.com/. Contact your system administrator and ask them to allow you access to the website.
• Do you use security software? This may be blocking access to http://www.blackstonespoliceservice.com/.
• Check whether you have cleared your cache recently.
Your browser cache is a temporary storage area that holds web pages that you have looked at. Getting information from the cache is usually quicker for the browser than getting it from the internet. Such decisions are made in the background and you usually do not need to be involved. However, this can mean that you do not get the most recent version of a web page. If you are finding that the website is behaving strangely, you might find that the problem is fixed by clearing (or emptying) your cache.

To clear your cache in Firefox:
• Log out of the website and close all other open browser windows
• On the Tools menu select Options.
• Click the Privacy icon and then the Clear Now button.
• Click the Clear Private Data Now button.
• Click OK.

To clear your cache in Internet Explorer 7:
• Log out of the website and close all other open browser windows.
• On the Tools menu select Delete Browsing History.
• Click the Delete Files button.

Do I need JavaScript?

Yes. If you need to enable JavaScript, please bear in mind that the way to do this will be different for each browser. For Internet Explorer 6 please follow the instructions below:

• You can tell IE6 to enable pop-ups and JavaScript only for trusted websites. You first need to specify that is a trusted site, and then enable pop-ups and JavaScript.
• Tools menu > Internet Options
• Click the Security tab > Trusted sites icon >  Sites button
• Under ‘Add this website to the zone’: type http://www.blackstonespoliceservice.com/ to specify Blackstone’s Police as a trusted site. You might want to copy and paste the URL to prevent typos.
• Click the Add button.
• Make sure that the check box next to Require server verification (https:) for all sites in this zone is not checked.
• Click OK.

Now enable JavaScript:

• Click the Custom Level button.
• Scroll down to the options under Use Pop-up Blocker. (It is quite a long way down).
• Click the Enable radio button.
• Then scroll down to the options under Scripting.
• Under Active scripting click the Enable radio button.

Accessibility

What accessibility standards does the site meet?

The following requirements have been implemented within the website to ensure compliance with Priority Levels 1 and 2 of the W3C accessibility guidelines:

  • Fonts can be re-sized on the screen
  • Colour does not convey any critical meaning
  • Content and structure are separated from presentation
  • Foreground has been differentiated from background for visual presentation
  • A logical reading order has been set
  • Content does not use any flashing text or graphics, or looped animations
  • Text has been formatted correctly (avoiding full justification)
  • Buttons are of sufficient size